FULFILLMENT POLICY

Last updated: 2025-10-13

This Fulfillment Policy (“Policy”) explains how PIXELCOMMERCE LLC (“we”, “us”, “our”) processes, delivers, and manages all orders and purchases made through nirosto.com (the “Service”).

By purchasing from our website, you agree to this Fulfillment Policy in addition to our Terms & Conditions and Refund Policy.

1. Nature of Products

All products sold by PIXELCOMMERCE LLC are digital goods and/or online services. We do not sell or ship any physical items. Each purchase provides access to digital files, licenses, online courses, software tools, templates, media assets, or subscription-based content as described on the relevant product page.

2. Order Processing

  • All orders are processed automatically through our secure payment gateway (Stripe, PayPal, or other listed processors).
  • Once payment is successfully verified and approved, your order moves to the fulfillment stage immediately.
  • In most cases, fulfillment occurs instantly or within a few minutes of payment confirmation.
  • If your order requires additional verification (e.g., suspected fraud, mismatched billing info, or high-value order), fulfillment may be delayed while we manually confirm the transaction’s authenticity.

Our automated system logs the exact time of purchase, payment confirmation, and digital delivery, ensuring that every order is tracked for security and compliance purposes.

3. Digital Delivery

Upon successful payment, you will receive your digital product or access credentials via:

  • Email Delivery: A confirmation email containing download links, license keys, or account activation details sent to the address provided during checkout.
  • On-Screen Confirmation: Some products display direct download or access buttons immediately after successful checkout.
  • User Account Access (if applicable): Certain products are accessible via your registered user dashboard or account area on our website.

Please ensure your email address is entered correctly at checkout. If you have not received your product within 30 minutes of successful payment, check your spam/junk folder. If the issue persists, contact support@nirosto.com for immediate assistance.

4. Delivery Timeframes

Typical delivery times depend on the product type:

  • Instant Digital Products: Delivered automatically via email or download page within a few minutes of purchase.
  • Subscription Services: Access is activated immediately after the initial payment is confirmed and remains active through the duration of your billing cycle.
  • Manually Fulfilled Orders (custom or license-based): Delivered within 24–48 hours of purchase, unless stated otherwise on the product page.

If any delay occurs due to server errors, payment verification, or maintenance, we will notify you via email with an estimated fulfillment time.

5. Non-Delivery or Technical Issues

In rare cases where digital delivery fails due to technical reasons (e.g., email not delivered, link expired, corrupted file), please follow these steps:

  1. Check your email inbox (and spam folder) for the order confirmation and download links.
  2. Ensure your payment was processed successfully by checking your bank or Stripe confirmation receipt.
  3. If you still have not received your product after 24 hours, contact us at support@nirosto.com with your order number, email, and payment reference.

We will reissue your access link or replacement file at no additional cost once we verify the purchase record. If the product cannot be reissued due to a technical defect, you may qualify for a refund under our Refund Policy.

6. Account Access & License Management

Some purchases require you to create a customer account to access your product(s). You are responsible for maintaining the security of your login credentials and ensuring that your email address remains valid. Unauthorized sharing, distribution, or resale of access credentials or downloaded files is strictly prohibited and may result in suspension or termination of your account without refund.

7. Failed or Pending Payments

  • If a payment fails or remains pending, the order will not be fulfilled until it is successfully completed and confirmed by the payment processor.
  • Pending orders older than 48 hours are automatically cancelled by our system.
  • If your payment is captured after a cancellation notice, contact support to verify your fulfillment status and receive your product.

8. Order Confirmation & Receipts

Every completed order includes an automatic confirmation email from support@nirosto.com containing:

  • Order number and transaction ID
  • Payment method and date/time of purchase
  • Product details and applicable download/access links
  • Support contact information

This email serves as your official proof of purchase. If you do not receive it within one hour, please contact us to confirm your order status.

9. Fulfillment Delays or Errors

We make every effort to fulfill orders quickly and reliably. However, fulfillment may be delayed due to:

  • Payment verification by Stripe, PayPal, or your bank
  • High order volume or temporary maintenance
  • Server outages or email delivery failures
  • Manual fraud review for suspicious transactions

In such cases, you will be notified via email with an updated delivery estimate.

10. Fraud Prevention

All orders are subject to automated and manual review by our payment processor (Stripe) and fraud-detection systems. We reserve the right to delay or cancel any order flagged for suspected fraudulent activity, mismatched billing information, or unusual transaction behavior. Orders cancelled due to suspected fraud will be refunded only if verified as legitimate through Stripe’s dispute investigation process.

11. Customer Support & Assistance

Our support team is available to assist you with all fulfillment and access issues. For the fastest response, please contact us via email at support@nirosto.com. We typically respond within 24 hours during business days (Monday–Friday).

12. Record Keeping & Compliance

All fulfillment records, including delivery confirmations, IP logs, access timestamps, and email receipts, are securely stored for at least 180 days in compliance with Stripe’s merchant verification and dispute resolution requirements. This allows us to confirm and prove successful delivery in case of payment disputes or chargebacks.

13. Contact Information

For fulfillment-related inquiries, order confirmations, or digital delivery issues, please contact:

PIXELCOMMERCE LLC
Email: support@nirosto.com
Website: https://nirosto.com

By completing a purchase on nirosto.com, you acknowledge that you have read, understood, and agreed to this Fulfillment Policy.

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