Last updated: 2025-10-13
This Refund Policy (“Policy”) outlines the terms under which PIXELCOMMERCE LLC (“we”, “us”, “our”) handles refund and cancellation requests for all purchases made through nirosto.com (the “Service”).
By completing a purchase, you acknowledge and agree to this Policy in full. This Policy forms part of our Terms & Conditions and should be read alongside them.
1. Nature of Our Products
All products sold on nirosto.com are digital products, including but not limited to downloadable files, templates, software, media, design assets, educational materials, and subscription-based access to digital content or services. Because digital products are delivered electronically and immediately accessible upon payment, they are considered “used” once access or download begins. Therefore, we cannot offer refunds once delivery has occurred, except in limited, clearly defined cases (see Section 4).
2. No Refunds for Instant Digital Delivery
All digital sales are final once access has been granted or the download link has been sent. By purchasing from us, you acknowledge that:
- You gain immediate access to the purchased product or content upon payment confirmation;
- You waive your legal right of withdrawal (under EU/UK law) once the digital delivery begins; and
- You understand that digital files cannot be “returned” in the same condition as received.
This ensures instant fulfillment and compliance with applicable consumer laws regarding digital content (Directive 2011/83/EU, UK Consumer Contracts Regulations 2013).
3. Eligibility for Refunds (Exceptional Cases)
Although all digital sales are final, we may approve a refund only under specific, verifiable circumstances:
- Non-Delivery: You did not receive your purchased product or access credentials within 24–48 hours of purchase and did not receive a response from our support team after contacting us.
- Duplicate Purchase: You accidentally made the same purchase more than once and notify us within 7 days. (We verify this through Stripe or our payment system.)
- Technical Defect: The product file is corrupted, incomplete, or non-functional, and we cannot fix or replace it within 3 business days.
- Unauthorized Transaction: The purchase was made fraudulently or without your authorization and verified as such by Stripe, your card issuer, or us after investigation.
Refunds are issued at the sole discretion of PIXELCOMMERCE LLC. Each request is evaluated individually, and we may require additional documentation to verify eligibility.
4. Refunds Not Granted
Refunds will not be provided in the following situations:
- You changed your mind after purchase or decided you no longer want the product.
- You failed to read the product description or confirm compatibility before purchase.
- Your device, software, or internet connection cannot open, run, or support the file type.
- You purchased a product by mistake or misunderstood its purpose.
- You downloaded, copied, or accessed the product (proof of download/access will be used).
- You refuse to cooperate with our support team in troubleshooting issues.
- You are attempting to abuse our refund system to obtain free access to digital goods.
Refunds requested after the product has been accessed, downloaded, or used will not be honored under any circumstances, except as legally required.
5. Subscription Plans & Renewals
- Subscriptions renew automatically on the billing schedule selected at checkout (e.g., monthly or yearly).
- You may cancel anytime before the next renewal date by contacting support@nirosto.com or managing your account settings.
- Cancellations take effect at the end of the current billing period. No partial refunds are provided for unused time.
- Once a new billing cycle begins, charges are considered final and non-refundable.
6. Refund Request Procedure
If you believe you qualify for a refund, please follow this procedure:
- Send a written request to support@nirosto.com within 7 days of purchase.
- Include:
- Your full name and email address used at checkout;
- Order number and date of purchase;
- A detailed explanation of your issue or reason for refund;
- Evidence such as screenshots, payment receipts, or error messages (if applicable).
- We will acknowledge receipt within 2 business days and investigate your claim.
- If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or card issuer.
All communication must be conducted in writing for audit and compliance purposes.
7. Disputes, Chargebacks & Fraud Prevention
We take payment disputes seriously. If you believe your payment was made in error, please contact us first — most issues are resolved quickly and fairly.
Initiating a dispute or chargeback without first contacting support may delay resolution and could result in suspension of your account and loss of license access. We provide full documentation (download logs, IP data, timestamps, delivery confirmations) to Stripe and card issuers to investigate disputed charges.
Customers engaging in fraudulent chargebacks or abuse of refund mechanisms may be permanently banned from future purchases and reported to Stripe’s risk team for fraud review.
8. Stripe Compliance & Review
This Refund Policy is designed in compliance with Stripe’s Seller Policy and Card Network Dispute Guidelines.
We maintain complete transaction records, including:
- Order receipts, IP addresses, and delivery confirmations;
- Refund communications and resolutions;
- Customer correspondence showing problem resolution steps.
These records are stored securely and reviewed during any Stripe or card network inquiry to demonstrate fair handling and good faith compliance.
9. EU / UK Consumer Rights
If you are based in the European Union or the United Kingdom, the following additional terms apply:
- You have a 14-day right of withdrawal for digital goods under EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013;
- However, you lose this right once (i) delivery of the digital product begins and (ii) you have expressly agreed to immediate fulfillment and acknowledged this waiver at checkout;
- If your digital product is defective or fails to function as described, you are entitled to a repair, replacement, or refund in accordance with consumer law;
- All refunds under this section are processed within 14 days once eligibility is confirmed.
10. Refunds for Promotional Offers or Discounts
Products purchased using a coupon code, promotional offer, or bundle discount are treated the same as full-price purchases. Refunds are calculated based on the amount actually paid, not the original product value. Refunds will not be provided for expired offers, promotional pricing errors, or perceived value changes after purchase.
11. Refund Processing Time
If a refund is approved, we will process it via Stripe within 5–10 business days. Please note that your bank or card issuer may take additional time to post the funds back to your account. Refunds are only issued to the original payment method used for the transaction.
12. Contact Information
All refund inquiries and billing-related concerns must be directed to:
PIXELCOMMERCE LLC
Email: support@nirosto.com
Website: https://nirosto.com
By purchasing from nirosto.com, you confirm that you have read, understood, and agreed to this Refund Policy and all related terms of sale.